Everything with the servicing went very well, and staff were excellent to deal with. The only thing that I was a little disappointed with was the fact the we were not eligible for the 15% discount for the work that was done (even though we were there before October 31st), because it did not fall into a "specific package" criteria. Last year, discounts of 10% and 15% were granted for some components of the exact same work. I think that as a valued repeat customer, some flexibility should have been granted in this regard.