they overbooked...so needed a ride home and back later when i could have just waited if done right away....how do i know its even a hot oil change when vehile sits for 5 hrs...what about winter?...even tire rotations...why would i ever buy tires from a dealership when I can buy from a tire shop and get free rotations for life...doesn't make sense to me.....even with your ''loyalty'' card i feel like i'm getting gouged...sorry but loyalty only goes so far anymore