I bought my Rav from Toyota 15 years ago and I have never had a bad appointment with them. In fact there were two times that I needed help and stopped in without an appointment and they fit me in and were so very nice to me. I have never felt like I was being ripped off as I had with the Chev dealership I used to go to in Battleford. I was ripped off and one of the desk people was rude to me on a couple of occasions so I quit going there. The staff at Rainbow Toyota could write a book on customer service, they are genuinely kind and caring. I hope Toyota continues to make the fantastic, good quality product they make. I will never buy any other make of vehicle.