Hi Chris, Thank you for calling us out in your review. Customer service is very important to us and when we have failed in that area, getting to the bottom of it becomes our main priority. We consider your review as an opportunity to make good with you on the issues where we have failed and at the same time, it can provide us with a training opportunity so we can improve our process. Please feel free to reach out to me at the dealership - dhicks@ontariomotorsales.com as I would like to learn more about your experience. We were fortunate to have you as a 6-year customer and I would certainly like to try my best to fix what we may have broken. Dave Hicks Marketing and Business Development Manager Ontario Motor Sales Direct- 905-434-1596