MY WIFE WENT IN FOR AN OIL CHANGE (DROPPED IT OFF FIRST THING IN THE MORNING). SHE TOLD THEM THAT SHE WAS DONE WORK AT 1:30. SHE CALLED AT 2 ASKING IF THE OIL CHANGE WAS DONE AND THEY SAID NO. SHE ASKED THEM TO SEND A DRIVER OVER TO PICK HER UP AND SHE WOULD WAIT AT THE DEALERSHIP. JUST AFTER THE DRIVER PICKED HER UP SHE RECEIVED THE CALL THAT THE OIL CHANGE WAS DONE. THIS TELLS ME THAT THEY STARTED THE OIL CHANGE BECAUSE SHE WAS ON HER WAY OVER. WHEN AN OIL CHANGE IS BOOKED A WEEK IN ADVANCE A PERSON SHOULD NOT HAVE TO WAIT ESPECIALLY WHEN AN OIL CHANGE ONLY TAKES 20 MINUTES.