We are having trouble connecting to discuss the customer's concern. I have called the customer's phone number numerous times and the call is not picked. The voicemail is full meaning I am unable to leave a message. We also mailed the customer a letter recently asking him to get in touch. I have reviewed the purchase with our staff and have confirmed that the Carproof report which discloses the history of the car was reviewed and signed off by the customer. I have also confirmed with the salesperson and sales manager involved in the purchase that the customer did not mention that purchasing a vehicle that had not been a rental unit previously was important to him. Richard Eccleston General Manager