Was in Fenwick Subaru at least 3 times asking lots of questions, going through brochures even before I got in the car! This was a big decision for me and even had my spreadsheets going through a check list to help me with what I wanted in my next automobile. Shane was very patient with me and always had a smile through it all. In the end not only did I get what I wanted, but so did Shane and Fenwick Motors....a new "Subie" (Thanks Shane for teaching me the "lingo")