Max followed up with phone calls & pictures after our first conversation giving us information on a new purchase and a trade in of our vehicle . We were treated very respectful during all our calls and visits to the dealership .He was very patient and knowledgeable and explained in great detail all functions of the CRV . Max provided information on warranties offered and accessories available. He also followed up with phone calls after our purchase. Both Max & Merv Kary asked us to call with any concerns