I purchased a very low mileage VW Eos from Mark at Orillia VW in September 2016. Unfortunately within the first day of driving the car back to Toronto, we experienced some mechanical issues with the retractable roof. I spoke with the Service Department and they agreed to fix the problem at no cost to me. Although it took a couple of attempts to fix the issue (as the mechanism is unbelievably complicated!) they were eventually able to fully address the issue just before our first major snowfall in late October! The car is running beautifully through the worst that this Toronto winter is throwing at it... just hope that the roof is still fixed when it gets warm enough to open it again this Spring :)