A called the salesperson a couple of times . Told me he would call me back . Never did . I value your time . It's very disrespectful for not returning the phone calls . That are needed for customers appreciation . I was misusing a floor mat . When picked up the car . Told me he didn't have time to look for it . It's not about the mat . That I'm concerned . But it's the attitude towards customers satisfaction . This is my second car that I purchased from there . Most likely it will be my last one . Very dissapointed with the service . Thank you . Marcello