I had my car in to be serviced for the remote starter lock and unluck buttons and command start fixed and the hood latch to be repaired. I got the car back being told all was working now. The lock and unlock buttons did work however the command start did not. It set off the car alarm when I tried to use it. I took my car back in again to have it looked at again as it was not fixed as it was supposed to be. I was told that they would look at it again and there would be no fee if it was on their fault. When I picked up the car I was told that it would be a semi costly repair as the security system wiring to the hood was needing to be replaced in order for the command start to work. They proceeded to charge the diagnos fee for having found the problem. I felt this wasn't fair as I had paid the fee last time when they should have found this issue when they tested the command start before returning the car. When Ryan spoke with me I felt as though the way he spoke was to say that I wouldn't understand as I am just a woman. I was in a hurry and didn't have time to discuss the fee any further, so I just paid it and went. I feel taken advantage of and I do not wish to return to have service from Ryan again.