We purchased a pre-owned 2012 Honda Fit. While we were looking at it prior to purchase, we noticed that the back latch was not working properly (it would stick in the open position) and that the headlights weren't shining high enough (too little of the road was being illuminated in the dark). We were informed that these would be addressed. We picked it up and drove it home but noticed that the lights still weren't quite up to where they needed to be. We also noticed, within the week (the next cold spell) that the grounding prong on the bock heater had been cut off. We called about this and were informed that these would be taken care of; just arrange to have the car brought in. This was done, with the friendliest of service, from the front desk receptionists, to the car salesman (who didn't try to sell us something we didn't want), to the warranty salesperson (ditto), to the shuttle drivers to the service personnel - even random unknown personnel with unknown job descriptions asked us, as we were waiting for another person to return, if they could help us. I highly recommend Palladino Honda for both sales and service!