Dennis took the time to hear the symptoms I was describing regarding the concern with my car. I really needed the car over the weekend to drive out of the city to take care of my elderly mother. He put the car on a hoist and checked the brakes, etc. to make sure everything was in good condition. He was very kind and spoke to me like a female who knew what she was talking about. I really appreciated it. I felt very good and safe about driving out of the city on the weekend.