Arranged 8:00 a.m. service appt as I had received a safety recall notice to replace passenger's front airbag inflator for my 2007 Honda Civic. initially dealt with Taylor on phone, very pleasant & was told that it would likely take no more than 1 hour! Upon arrival on day of my appt, I was pleasantly surprised to see several service advisors assisting customers. As promised, my car went into the shop at precisely 8 am (they even did a free multi-point inspection), and I was out of there within 1 hour. While waiting, I enjoyed complimentary coffee in their spacious & comfortable waiting area. There were several shuttle drivers on hand for those needing a ride. This service dept has improved drastically since I purchased my car in 2007 - in the past, I had previous issues with extremely long wait times for my car (even just for an oil/filter change), very poor & unorganized shuttle service & unsatisfactory resolution to my concerns so I had stopped using Palladino's service dept entirely after warranty expired & had my car serviced elsewhere. I am very happy with my Honda vehicle and, with the excellent service I experienced this week, I will now definitely consider purchasing another Honda in the future ... probably a Honda Pilot - I've read & heard so many positive comments & reviews about them!