Roberta was my first contact after an online appraise my trade request. I made 3such requests and Murray GM was the only dealership to respond.thank you Roberta. She introduced me to Wayne Atkinson. Wayne asked me questions about my trade and listened to what I was looking for in a vehicle.unfortunately the vehicle we were interested in was sold by the time we got to the dealership.Mike Ward found us the exact Terrain we were looking for through a dealer transfer. Price negotiation was easy. Kevin in finance was also a pleasure to deal with because of his informative but non pushy approach.thank you all.