My appointment was made quickly following the reminder email. I was received almost immediately and the work order was ready for me to check what was to be done. When I returned to get my CRV back, Dan was ready to explain the statement of what had been done and was very friendly and courteous through all our exchanges. I am well pleased with my contacts with Palladino Honda. I have had a series of Hondas from Palladino for over 20 years and have always been pleased.