First experience was waiting 1.5 for courtesy car after they said they would pick me up. When I got to dealership I asked the front desk what was done. They didn't know so called over the tech. All he said was that I needed a part. I asked again what was wrong. Just said they needed to order a part. For the follow up appointment, same thing. Waited over an hour past when the car was to pick me up. Called and they said the car would be there in 5 mins. 20 minutes later the girl showed up and said it wasn't written in the books. Nice professional customer service all around. I won't be returning.