We arrived at the wrong dealer. The salesman we were in touch with was at the Myers' Buick dealership. Our first contact at the Nissan dealership was Abigail. After some searching she called the Buick dealership and had the SUV delivered to us. Then we wanted to attach the On Star to my cell phone. She wasn't able to so took us the the Buick dealership to have a more experienced person attempt the activation. It failed. She advised that I need to call On Star to have them upgrade the software. I noticed that the tire pressure showed on the monitor as being under specs. It was immediately taken care of. I wanted to know when the oil was changed. The Service Manager let us know that he had no record for it so our first oil change will be no charge. The finance person, Mark, was also very helpful and had the finance set up quickly.