I was skeptical about KIA having test drove one about 9 years ago and wasn't impressed. My husband and I happened to be in Listowel selling my Taurus and decided to check KIA out. Tim met us almost before our feet hit the pavement. He listened to what I was looking for and delivered. He put us in a pre-owned 4 cyl. Sorento and then a 6 cylinder Soreto to compare. My husband and I were so impressed, we bought it with a phonecall. Tim handled everything by phone and then looked after my buyer as well!!! Very friendly. In fact, all the Listowel KIA people were genuinely happy to see us and smiling whether we were looking or not. Looking forward to continuing this pleasant experience when I visit for service. Barbara dobreen