I scheduled my seasonal tire change and tire storage in advance and requested the first appointment of the day. I had my vehicle there at 7:15 am (as advised) then found out that techs don't start before 8:00 am. Customer waiting area was not staffed at that time and WiFi password was not easily found. I had to go to the showroom reception desk to get that information. My tires were changed out and the vehicle was washed while I waited. There was no comment about bringing the vehicle back for retorquing the wheel nuts (which tire shops normally specify). Service staff were respectful. Overall good job.