Bought a new civic. The exterior was COATED with salt. There were oil spots on the door. Bought the car. Said it would be cleaned and detailed. There was still plastic wrapping garbage in the car. The oil stains were still on the door. The car had 190 Kilometers on it. The price sheet was ripped off the window. There was a thread hanging loose off the rear seat. This car did not feel like a new car should. I had no choice but to choose this one since it was the only on left. The next day, I was supposed to pick up the car. I was 10 minutes late. I called Norm. He said "Where are you? You were supposed to be here 10 minutes ago?". He sounded irritated. I was under the impression that I would pick it up any time during the day after 2pm. Overall, it was an okay experience.