1. Sales told us we were not approved before it was found out we were in fact approved. 2. Did not complete all the signing during the intial visit and had to leave work in order to sign. 3. Sales did not communicate with experts ended up having winter tires included despite that not being part of the deal. Ended up returning the tires. 4. First payment was double charged. Call the dealership and said it was because it was declined. Called finance directly to find the information was put in twice. They ended up refunding one of the charges.