My appointment was arranged so that my car would be brought in at 9:00 am until noon . Since the service department did not have record of the appointment it was necessary to leave the car there all day. Also I was told that my tires needed to be replaced. I think this should have been checked when they were taken off to install snow tires as I paid to have tires stored that ended up in the garbage. I know the storage fee is charged annually but I believe this should have been adjusted if I had been told in the fall that the tires needed to be replaced as they could have been disposed of at that time.. Otherwise the service was fine and Kara was very helpful. Thank you.