Kara was lovely and very professional and did all she could to keep me aware of the status of my car's repair. I had contacted Palladino Honda to arrange servicing for two recalls on my vehicle. Parts had to be ordered and i was to be called when they came in. I didn't receive a call so recontacted Palladino's to book servicing. On the day of my servicing, I was required to leave my car at Palladino's all day for repairs that took approximately half an hour. There wasn't a shuttle available to take me to where i needed to go unless i was able to wait for 45 minutes. I opted to pay for a taxi instead. I was able to arrange a shuttle to pick me up to bring me back to pick up my car and the driver was very friendly, the vehicle was clean... When I arrived to pick up my car at the end of the day, I had to wait another 45 minutes because the car hadn't been in for servicing yet.