I always receive great service from Graham. However, last week there were some issues with communication. I was called by the shuttle driver who had been told by the dealership that my van was ready to be picked up. I was picked up by the driver and arrived at the dealership to find that my van was not ready to be picked up and I had to wait for an additional 20 minutes. I work during the day, and was not happy that what I thought was going to be a quick visit actually took an hour out of my work day. Graham apologized for the mistake, but it still demonstrates a breakdown in communication within the dealership. After my van was ready, I left, but had to return to pick up my winter tires, which were not put back into my vehicle. Again, this took extra time out of my day and was an annoyance. I hope that in the future, these kinds of problems, although small, can be rectified as they were an inconvenience to me. Thank you.