Kara was very easy to work with and provided me with great customer service. She kept letting me know what they were doing on my vehicle and giving me an estimate as to when the work would be completed. Before ordering any parts that needed to be changed she explained why, as well as expenses very clearly and wasn't pushy. When she told me I needed a new tire she explained to me the tire warranty very clearly and made arrangements to have me come back in first thing Monday morning so we can change it. I am very pleased with her service and great attitude!