Today I tried to do an appointment for transmission oil change. Reception booked me for 11. I asked how long time it will take but receptionist told me that it is time when I will meet somebody who will tell me how long time I will have to wait. She also told me it might take a couple of hours. I'm living far away from Edmonton and I don't want to sit in dealership for unpredictable time. It is first dealership in my life which is not capable to estimate exact waiting time. I will try to book oil change at another dealership... which is more predictable and value customers time.