Upon delivery found scratches all over the hood of my new car that I just paid 50k for. Was told by management what do I expect its a used car... It was a demo with 1800km on the vehicle and I really think for the money I paid those scratches should have been dealt with. I was appalled with the customer service I was given and have since sent an email complaint and never heard a word back. Really not happy with the experience buying this car for my family. On a plus side we love the Pacifica apart from the scratches. Grant Noble