Published 8 years ago

salesman never available and poor management to replace him

As Paytons parents we were introducing her to your dealership !Our usual salesman( we bought 6 high end vehicles from him over the past 10 years) was suddenly not available after he started the deal. The salesman we dealt with then, was not informed and unorganized ( not his fault- he tried his best) and we had several trips and misunderstandings to go back to the dealer before the deal finally closed. This was , from our point of view, a lack of management and when Dave wasn't available the customers should have been properly handed over to another salesman who had been briefed/informed accordingly . A somewhat dissapointing experience after many years of happy dealings ! Hope things will change ...
Georgian Chevrolet Buick GMC 8 years ago
Swaffields; my name is Lauren McOuat; I am the Client Relations Manager at Georgian. On behalf of the dealership, I sincerely apologize for the lack of communication and the disorganization you recently encountered. Please know this was a one-off situation, and I hope this has not damaged our 10+ year relationship. We sincerely appreciate your input; as the feedback from all of our client’s is vitally important to us and we always want our customers expectations to be met. Your thoughts will be shared with our Management team and we will take this as a learning experience to better our process.

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