My 2014 1500 truck in for regular oil change 19May17. Upon completion I noted the radio/gps screen was not working. I brought this to the attention of Darren Bast the service supervisor. Darren had a technician try a reset, which didn't work. They took it into the shop again a further check indicated the screen was not serviceable. Parts were ordered and I returned on 26May17 for the repair when parts arrived. The repair was completed to my satisfaction. I don't know what caused the problem during service. Darren was professional in solving the issue.