maybe you should look into those people working in the service /parts representatives . A lady there was not really not nice to us when we were there.the way she talked to customers was not pleasant .she was sitting in the middle . She didnt even bother to help us at all although i booked my appoinment ahead but apparently theirs a miscommunication . Thanks to the othe nice lady sitting on the first seat who gladly helped us out althroughout the service.