Sorry Shane, I was upset myself to find out that van wasn't detailed properly and that he windshield wipers were broken, so I did the only thing I could and gave you and your wife a van to drive while we did a re-do on the detailing and put brand new wipers on the van and addressed all of your concerns as fast as we could. As for the financing, I can't speak to what exactly happened because that isn't my department, but I know there was an issue with the bank lender that took some effort to resolve. Not the experience I want for my customers at all, my apologies to the Ward family.