- I did not receive an update on my service by the time I was told; I had to call several hours later to get an update. - They were having trouble diagnosing an issue that cropped up during the service visit. - I had a lot of difficulty getting through by phone to the service department. - The hours on the website are not accurate. - They needed to keep my car for almost three days before figuring out that there was a seized bearing which needs to be replaced. - They had neither the part, nor the tools to replace it at the time; It's been three weeks and I haven't heard from them. There were some positives: - A complimentary car rental was arranged once it became necessary to keep my car overnight. - The total billed was not much more than I expected to pay. - The service advisor was positive and as helpful as he could be.