On my previous service call, the service took several days, I was told I would have my vehicle back earlier then I actually did. ( I was told I was advised but was not) I asked that my oil be changed, the sticker we not applied, the display was not reset (keep telling me I had to change my oil) I scheduled a service elsewhere, only to discover the oil was changed and I was charged for it. I purchased the vehicle from this location and purchased both the extended warranty and the rust proofing device, yet when I experienced a transmission leak due to corrosion. It was not covered (??) I asked to speak to someone who could explain this to me, I never received a call back. It was a frustrating experience from a very loyal customer, who has recommended friends purchased their vehicles from your location ( and three have) yet was treated like another number. My husband has his vehicle service there regularly and he was equally frustrated at the treatment I received. I am reconsidering my options. My husband has two payments left on his van and is considering a new purchased. I can tell you we will be shopping around. Your service used to be the best around. There was a time you cared about your clients, I hope you return to this level of care. I is a highly competitive market. You should not let customer service take a back seat to margin and profit.