I purchased a used Mazda 3 Sport at the Barrhaven Mazda. Lack of communication I would say is the biggest problem. I was initially told by the salesperson that the small dents in the front of the vehicle would be fixed by the time I picked up the car. When I did pick it up he said that's not possible with a used vehicle and didn't the manager speak to me. I expressed my concerns and the manager stepped in an indicated that I could bring in the car to have it fixed. I brought the car in on a Thursday and waited for 30 minutes for the shuttle - no shuttle was available so one of the workers gave me a lift. When I brought the car in - the service person noticed that the fog light had an issue and said it would be fixed as well. When I picked up the car I was advised the part was not available and would have to be ordered. Ok - part was supposed to be in by the following Monday, now it's Wednesday aft. and no followup. Have left a message as service didn't pick up. Also I had put a $1,000 deposit down which I received back a couple of weeks later minus the plate renewal charge. No breakdown on the receipt so I called the Accounting Dept. and left messages with Marion (Maryanne sp.?) twice over a period of a week - no reply. When I called again they transferred me to a different person who said they are not allowed to speak to customers and I should go through my manager. Well, surely someone could have referred my messages. I was transfered to someone names Lee who advised what the breakdown was. All in all not a big deal - things have been resolved for the most part but I feel the whole process could have run smoother.