I made an appointment (back in March) for our 2012 Dodge Caravan. The appointment was made for July 5th for a recall (replace vent window switch) and to see why the passenger side did not have heat. The heating issue had resolved itself by the time I came to my July appointment. I mentioned this info when I brought the van in (and said "I guess it doesn't need to be checked out now") -- but the tech said that there was a software update they should do anyway -- so I said ok (thinking it would be done for free). No mention was made of a charge for this (even though the invoice states "customer hereby acknowledges receiving original estimate of $97). Anyway -- I was charged $103.96 for something that I didn't have an issue with to begin with -- so I was surprised that I was charged for something without warning/permission. (This is one reason why I avoid going to dealerships for any service.) Also -- as this is primarily my vehicle (my purchase) - I have asked to be the main contact (several times) - but my husband's name is always the only one on all correspondence from Wendell (including this email to us). As a woman, this issue also makes me inclined to purchase any future vehicles elsewhere. Sorry for this sad feedback -- but you have the right to know why I am avoiding Wendell for future sales/service.