Published 8 years ago

Buyer Beware

It was the 2nd car I have purchased from Georgian ... but it was the 1st time leasing a car... it was not explained to me at the time of purchasing a new vehicle, that it would reduce the warranty if I leased ..... instead of buying it cash.... I feel that this was misleading from the beginning and feel cheated ... I also feel that I was charged twice for the Admin. fees, which were never explained either ... and the Customer Service person who finalized the payment with me ... had the manners of a rock ..... He spent more time telling me that he had been doing this for 39 years ... rather than address my concerns ... perhaps it is time for him to move on ... Not happy with your service ... or Customer Service .... You have become the same as the GM dealer on Bayfield ... terrible service .... terrible "After Service" .... You will say anything to get the sale... omit the negative items at purchasing .... and say whatever you have to ... to make the sale..... again ... I found this to be misleading ... Not Very Professional ... I am glad sales are good for you ... as I will do everything I can to deter anyone from buying your cars ... by telling them what happened to me ... I wanted to buy another car ... but it will definitely "NOT" be from you .. I am Very Disappointed with Georgian Chevrolet ...
Georgian Chevrolet Buick GMC 7 years ago
Hi Brian. We are very sorry to hear about your experiences. Please know it is never our goal to deceive a customer or play any type of games. We believe our positive reviews, and thousands of happy clients are evidence of this. The Financial Services Manager you dealt with is very similar to the many staff members that we employ at Georgian Chevrolet Buick GMC; they all work hard to provide a positive customer experience. He did in fact retire this week after a long and fulfilling career at Georgian. We apologize that your needs were not met. Please feel free to reach out to our General Manager, Ralph Murphy at (705) 733-2222 X 1240 so we can investigate this matter further. We do appreciate your business over the years & we hope this one experience does not cast a negative light on the entire dealership.

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