Published 7 years ago

Excellent Service but required 3 visits as a loaner car not available.

This was the first time that I have had an issue in obtaining a loaner car. Despite booking the first appointment for 7:30 am several weeks in advance, I arrived to find that no loaner cars were available. I rebooked 2 weeks out and arrived at 7:30 am to once again find that no loaner cars were available. Bernie (who consistently provides excellent service) called me at Noon to say they had a loaner available. My vehicle was ready around 5:00 pm and the overall service was excellent despite the multiple visits required.
Mark Motors Group 7 years ago
Hello Brian, Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us! Regarding your experience obtaining a loaner vehicle, if you wish to discuss this further, please contact our General Manager Francois Guimont who can be reached at 613-723-1221 or fguimont@markmotorsofottawa.com. Sincerely, Audi Mark Motors of Ottawa

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