Hello Rychard, Thank you for your rating. We are sorry to see you have rated us 4 stars and that your experience was not what you expected. We would like the opportunity to speak with you regarding your recent visit. Please contact our General Manager Francois Guimont who can be reached at 613-723-1221 or fguimont@markmotorsofottawa.com Sincerely, Audi Mark Motors of Ottawa