When I say that something does not work, I do not want to be dismissed. 2 times I had my car in for an oil change and both times I asked Wendell to check my cruise control because it sometimes does not turn on. Each of those 2 times, I was told cruise worked fine (that is what makes me mad, people at Wendell did not believe me). Now, I call last week for an oil change and told them that AGAIN my cruise control was not working and that I had just did a road trip where it would have been nice to have my cruise working. After telling the person on the phone that I am sick and tired of this run around, I WANT MY CRUISE FIXED. When they worked on my car, they found the cruise was faulty. Now I waiting for the replacement part to come in. This experience annoyed me greatly. I'm lucky I had the extended warranty, because the third time I asked to get the cruise checked, I just passed the 60,000km mark. I probably would have had to of paided for it then.