Published 7 years ago

Lost tires and rims

I booked several appointments to have my summers tires/rims installed and after a month the service team told me that my tires were lost during the winter storage process. I was promised a new set of tires and rims. The day I arrived to have the new tires and rims installed i was told that they found my tires and rims. They gave me the new tires but not the new rims. I feel the rims that I received were not my originals since one of the them had substantial curb rash and one had pitting.
Mark Motors Group 7 years ago
Hello Carl, Thank you for your review. We are very sorry to hear we did not exceed your expectations during your recent visit to our Service Department. We would like to speak with you further on this matter. Please contact our General Manager Francois Guimont who can be reached at 613-723-1221 or fguimont@markmotorsofottawa.com Sincerely, Audi Mark Motors of Ottawa

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