My vehicle was in for warrantee work. It took more than 12 days to get the job done. I was left with one rental that did not have bluetooth, then another which was a gas guzzler, despite my asking for a sedan. After the vehicle was ready, and I paid for brakes, there were a series of scratches on the vehicle. Someone had washed it, but after sitting on the lot where there was construction, there were a ton of particles dragged across my finish, scratching severely in some areas. When I asked the manager to address this he denied that it was possible. Then became hostile with me and shouted "What do you want me to do about it today?". I left. He offered that I could get the vehicle repaired at the Bank St. Location, but hasn't returned my messages asking when I should take it there. There's no way I could recommend this store to anyone. I won't be using it myself ever again.