Elyse, We are sorry to hear that you had a less than enjoyable purchasing experience. We pride ourselves on our customers' buying experience and strive to make improvements within this process all the time. We will sit down to discuss your visit with the sales person and the management staff in order to ensure that this doesn't happen again. Thank you very much for taking the time to submit your review and we hope your Honda Fit provides you with many years and kilometers of enjoyable, care free driving! Sincerely, John Brushett Jr Sales Manager