Published 6 years ago

Terrible

I've had horrible experience with fusion for a few months brought my vehicle in multiple times that cost me each time when supposedly was supposed to be covered by warranty and now I have only owned this vehicle for under a year and the motor started to make noise I called Tom and Jeremy and they refused to help so I brought it to a shop in town and they wanted to do a diagnosis on it and the motor blew so now I'm stuck with 9000 in expenses out of my pocket!!!!!!!! And no help what so ever for Tom or Jeremy, I would not recommend them or the warranty they sell!!!!
Tom Mosey
Johan Let's get the facts straight. You contacted Jeramy and thought that you transmission problems. You kept driving the vehicle, You called me and said that the vehicle was making a noise and I advised you to stop driving it. I gave you the name of a shop in Leamington to look at it. You drove the vehicle to your relatives house.. Last we spoke, 2 weeks ago, you were on your way here to the dealership to talk about how we could work together to figure out a solution. You didn't show up or call and this is the first that we've heard from you. I'd like to remind you that you made the smart decision to purchase extended warranty but put 30,000 kilometers on the vehicle and it unfortunately expired. Otherwise, a lot of the repairs would have been covered. I would still like to work with you and urge you to contact me. I am sorry for the situation that you're in but to blame us for everything is not fair. In closing, I would like the remind you of the 5 star review that you gave us at the time of sale when we helped you out of another tough situation that you found yourself in. GREAT 2nd Experience Reviewer JOHAN. Date Completed August 09, 2017 Rating Description Jeremy and his team did an awesome job with getting us the vehicle we need and explained everything with great detail Please call me. Tom

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Published 7 years ago

GREAT 2nd Experience

Jeremy and his team did an awesome job with getting us the vehicle we need and explained everything with great detail

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