I was given an 8 a.m. appointment to drop my car off for two recall checks. I arrived just before 8 and had to wait 45 minutse to leave my car. Begs the quesiton why a 8:00 appointment. I called at 3 as I had not heard and was told my car was going to be looked at soon. Again, why the 8:00 appointment. I finally left work at 6 to go pick it up having not heard it was ready. I was told it was ready when I arrived and it would be brought around. 20 minutes later, no car. I went back in to be told they forgot me. Lots of waiting for two checks I was told take less than an hour. It you have an appointment, honour it.