First off, I want to say that the people that work at Murray Hyundai are fantastic - super friendly, informative, empathetic, and helpful. Second, I want to say that my past experiences have been great with no real concerns. My past experience was unfortunate and if it had been my first experience ever working with Murray Hyundai, I would've been very hesitant to use them again as it was incredibly frustrating. In April, I brought my car in to get the air conditioning checked (as it wasn't working at all) and an ongoing issue where my car tends to either have the check engine light pop on or simply struggle to shift gears when driving for a few hours after getting a car wash. It had been in before with no technician figuring out what was wrong with the vehicle. it remains unresolved. Specific to the air conditioning, I booked the appointment and that was the primary concern. When I showed up, i was told the air conditioning could not be tested because the machine needed was not working and hadn't been working since before I booked my appointment. Both issues went unresolved that day. I was told they would contact me next week when the machine was in. After 2 weeks, I hadn't heard back and called again. I was told the machine was still not in but that it would be in within a week and they would contact me either way (whether the machine was in or not) then. Again, after 2 weeks I had not heard anything and had to call back. I was then told that the machine was still not in but they knew for sure it would be in by a certain date 2 weeks later. Again, I was told that I would be called when the machine was in and that I wouldn't have to return a call to them until they were ready to get my car checked. After 3 weeks, I again called - only to be told that the machine had been in for a while already. My appointment was booked. We also agreed to get an oil change, air filter, etc. done at the same time. When my car was brought in, I got a phone call towards the end of the day saying that they wouldn't have time to look at my air conditioning, but would get my other work taken care of. I explained that the priority had to be air conditioning (it was now mid-July, so this had been a 3 month process). The technician was very empathetic and made the air conditioning a priority. Unfortunately, the part needed was back ordered and would be in within a couple of weeks. On August 1, my car was in, and the air conditioning was finally fixed. Again, the people have been fantastic - I have no problems with any of the individuals who I was in contact with who were very friendly, helpful, supportive. But, the lack of communication between departments booking appointments without the necessary machinery, failing to call back customers who were left in limbo, failing to come up with a timely fix (i.e.: at least sending me to another garage and covering the cost of the fix as my car was under warranty at the time, which is the ONLY reason I didn't go elsewhere) were significant disappointments for me as a customer who has loved my Hyundai Elantra and loved working with Murray Hyundai in the past. I continue to have an issue where my car acts quite strange when it goes through a car wash (particularly when there's an undercarriage wash), and my warranty expires in February 2018. I have brought my car in many times, only for the problem to be undiagnosed. While I don't want any deals or freebies as a result of my experience, I would just like there to be better communication with customers and between different departments so that something like this doesn't occur again. I am also hopeful that my current issue can be prioritized as it has been ongoing and often dismissed by technicians because they can't find anything wrong with the vehicle.