The first time I used the dealership my husband dropped the van off at 7:15 and no one was around to help him even though it was supposed to open at 7. The second time when my husband when to pick up the van the lady at the front desk didn't know where the keys were and instead of going to the back and looking she sat at the front desk made one phone call and didn't acknowledge my husband after to give him any reassurance of finding the van. After waiting for several minutes my husband went to the back found the keys and the van himself.