Twice now my simple oil change took over an hour, ranging from 70 to 80 minutes. The first time the customer service representative had my keys for god knows how long it and it took me asking for him to realize he forgot to call my name to say that my car was ready. The second time there were just so many other customers in the same room waiting for their cars. I understand you are trying to make money but an oil change should take between 45-60 minutes max. The only reason I keep getting my oil changes done at the dealership is because they are included in my extended warranty.