Have still to receive a call saying part is in (key lock). Approx 3 weeks past due! Went in for oil change and 2 sounds - turned into brakes required and a new key lock. The associate came with the pricing and a list of all that required attention. I was not with my husband and was told that I would have the list of suggested items attached so my husband could be informed. I live out of town. The associate advised me that my car would be ready in 15 to 20 mins. After 45 min I went to inquire about my vehicle. Seems like the associate had left for the day and did not advise anyone my car was ready and I sat/stood needlessly. At the time I was suffering with severe pain from a back injury so sitting and standing was very painful and I was unable to take any of my meds because I can't drive when taking them. Was not a fun experiencing. If you're serious about improving, have someone call me about the part for my vehicle! It's more than past due.