We got to the service counter, gave all info and forbe to the representative. We asked how long will it take, was told about half hour, no more than 40 mins. We went to look at some new cars on the floor then got some coffee at the machine there and sat down in the waiting area, right in front of the counter. We waitied for an hour until my husband went up to the counter to ask, our car has been ready for sometime already!! Asked how come we never heard our name being called, he said he thought we went away!! He never even tried calling out for us once!! All the times we kept hearing people in the waiting area being called to the counter for pick up. Not happy at all!